Privacy Policy

1. Introduction

This Privacy Policy explains how Triplex Virtual ("we", "us", "our") collects, uses, stores, and protects your personal data when you visit our website and when you interact with us. We are committed to complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable privacy laws.

By using our website, you agree to the terms of this Privacy Policy.

2. Who We Are

Business Name: Triplex Virtual
Legal Structure: Sole Trader
Location: Office 1314, 60 Tottenham Court Road, London, W1T 2EW
Email: jessica@triplexvirtual.com
ICO Registration Number: ZC134570

We act as the Data Controller for the personal data we collect.

3. What Personal Data We Collect

We may collect and process the following categories of personal data:

3.1 Data You Provide Directly

Name
Email address
Phone number
Business information
Enquiry details submitted through our contact form
Any documents or information you voluntarily provide

3.2 Data Collected Automatically

IP address
Browser type and version
Device information
Pages visited and time spent on the site
Cookies and similar tracking technologies (see Cookie Policy)

3.3 Data from Third Parties

Analytics providers (e.g., Google Analytics)
Payment processors (if applicable)
Social media platforms (if you interact with us there)

4. How We Use Your Personal Data

We process your data for the following purposes:

To respond to enquiries submitted via our website
To provide services you request
To maintain internal records and administration
To improve our website and user experience
To comply with legal and regulatory obligations
To send updates or marketing communications (only with your consent)

5. Lawful Bases for Processing

We rely on the following lawful bases under UK GDPR:

Consent - when you opt in to receive marketing or submit a contact form
Contract - when processing is necessary to provide services you request
Legal obligation - for compliance with HMRC, AML, or regulatory requirements
Legitimate interests - for website analytics, security, and service improvement

6. How We Store and Protect Your Data

We use secure, cloud-based systems including:

Microsoft 365 / Google Workspace
Encrypted devices
Password-protected systems
Multi-factor authentication

We retain personal data only for as long as necessary to fulfil the purpose it was collected for, or as required by law.

7. Sharing Your Data

We do not sell your personal data. We may share data with:

Cloud service providers (Microsoft, Google)
Professional advisers (accountants, legal advisers)
Regulatory bodies (if legally required)
Subcontractors or outsourced support (where necessary and GDPR-compliant)

All third parties are required to keep your data secure and use it only for the agreed purpose.

8. International Transfers

If any data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:

UK Addendum to EU Standard Contractual Clauses
Adequacy regulations

9. Your Rights

Under UK GDPR, you have the right to:

Access your data
Rectify inaccurate data
Erase your data ("right to be forgotten")
Restrict processing
Object to processing
Data portability
Withdraw consent at any time

To exercise your rights, contact us at jessica@triplexvirtual.com

10. Cookies

We use cookies to improve website functionality and analytics. For full details, please refer to our Cookie Policy.

11. Links to Other Websites

Our website may contain links to external sites. We are not responsible for their content or privacy practices.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Last updated: 18 May 2026

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Triplex Virtual
Email: jessica@triplexvirtual.com
Address: Office 1314, 60 Tottenham Court Road, London, W1T 2EW